by Jim Du Molin
Here’s my advice: Take your Scheduling Coordinator off the front desk and out of the line of fire.
Some of you may object to this idea. I know it’s going to be tough for a lot of you. But I think the most important person in your office is arguably your Scheduling Coordinator, because there’s no way to bring in income without scheduling. As such, you want to ensure that person is totally focused on making sure the dentist and hygiene schedules are perfect.
They should not be greeting patients as they come through the door.
They should not be interrupted with financial questions.
They should do nothing but schedule. That means sliding them slightly off the front desk. It doesn’t mean they’re leaving it entirely, but you’re taking them out of the line of fire.
Now, this doesn’t mean that the Scheduling Coordinator can’t cover for a coworker who has to go to the restroom or break for lunch.
The key to successful scheduling is focusing on one patient at a time.
So the Scheduling Coordinator should never interrupt a patient (either in person or over the phone) to answer a call or attend to another patient. To do that, they need backup from the rest of the front desk.
So think about where your Scheduling Coordinator sits, and what else they have to deal with, and if they’re able to be as effective as they could be.
We want to thank Jim Du Molin for providing today’s blogpost.
Jim Du Molin
Jim Du Molin is a leading Internet marketing expert for dentists in North America. He has helped hundreds of doctors make more money in their practices using his proven Internet marketing techniques. Contact Jim at firstname.lastname@example.org or visit him at www.InternetDentalAlliance.com.