By Jim DuMolin This week, I’d like to review telephone etiquette. This is important stuff! Up to 50% of the new patients calling your office may be lost due to poor call handling. The initial phone call between a new patient and your office is critical. Fortunately, there’s an easy solution… follow the advice below! […]
Seven Steps to Hiring the Right Dental Team Member
Hiring the right person to join your team is not an easy task. In 25 years of interviewing and hiring, I have developed and honed a structured process for finding the best candidate for the job. This process takes time and dedication, but produces results. I don’t guarantee that it will find you the right […]
Credit Balances – 12 Steps to Establishing a Program
Part III of this series finalizes our review of a major area that with consistent management can produce a credit balance management program that is a WIN/WIN for the practice and the patient. It is far more valuable to turn a patient credit into an appointment than to send a check – no debate! The […]
Maximizing the Scheduling Coordinator Effectiveness
by Jim Du Molin Today, I’d like to talk about maximizing the Scheduling Coordinator’s effectiveness. Here’s my advice: Take your Scheduling Coordinator off the front desk and out of the line of fire. Some of you may object to this idea. I know it’s going to be tough for a lot of you. But I think the […]
Credit Balances – Low Hanging Fruit Opportunities
The following is Part II in our series – Credit Balances – Management, Opportunity & Challenges. Over the last 20 years, we have found that doctors and the front desk team consistently consider patient credits as “Oh, my gosh, there they are. If patients want them, they will ask!” End of story. What is not […]
