Howard Farran runs a popular podcast series called “Dentistry Uncensored.” I had the honor and privilege of being a guest on his program to share my knowledge and viewpoint on dental embezzlement, fraud, waste and abuse. Topics include: New and innovative embezzlement schemes. Portrait of a weasel – what does a dental embezzler look like? […]
Telephone Etiquette Tips For Growing Your Practice
By Jim DuMolin This week, I’d like to review telephone etiquette. This is important stuff! Up to 50% of the new patients calling your office may be lost due to poor call handling. The initial phone call between a new patient and your office is critical. Fortunately, there’s an easy solution… follow the advice below! […]
Seven Steps to Hiring the Right Dental Team Member
Hiring the right person to join your team is not an easy task. In 25 years of interviewing and hiring, I have developed and honed a structured process for finding the best candidate for the job. This process takes time and dedication, but produces results. I don’t guarantee that it will find you the right […]
Credit Balances – 12 Steps to Establishing a Program
Part III of this series finalizes our review of a major area that with consistent management can produce a credit balance management program that is a WIN/WIN for the practice and the patient. It is far more valuable to turn a patient credit into an appointment than to send a check – no debate! The […]
Maximizing the Scheduling Coordinator Effectiveness
by Jim Du Molin Today, I’d like to talk about maximizing the Scheduling Coordinator’s effectiveness. Here’s my advice: Take your Scheduling Coordinator off the front desk and out of the line of fire. Some of you may object to this idea. I know it’s going to be tough for a lot of you. But I think the […]
