by Bruce Truitt, BA, MPA, MA, MA Who cares? You do. Trust me, as the following history and “so whats” for all dental professionals, claims administrators, and auditors clearly reveal. On June 22, the Texas Supreme Court ruled that the Texas Medicaid and Healthcare Partnership (TMHP) and, more notably, its owner – the Xerox Corporation […]
Credit Balances – 12 Steps to Establishing a Program
Part III of this series finalizes our review of a major area that with consistent management can produce a credit balance management program that is a WIN/WIN for the practice and the patient. It is far more valuable to turn a patient credit into an appointment than to send a check – no debate! The […]
Credit Balances – Low Hanging Fruit Opportunities
The following is Part II in our series – Credit Balances – Management, Opportunity & Challenges. Over the last 20 years, we have found that doctors and the front desk team consistently consider patient credits as “Oh, my gosh, there they are. If patients want them, they will ask!” End of story. What is not […]
Legally Avoid All Credit Card Processing Fees
By Ken Givens, Director of Sales, US Merchant Payment Solutions LLC Peter Freeman, the co-owner and “head jerk” at a Pharmacy and Soda Fountain shop, said credit card swipe fees are his biggest business expense after rent and payroll. He estimates he spends $15,000 a year on the 2 to 4 percent swipe fees that […]
Credit Balances – Management, Opportunities & Challenges
This is the first article in a series that will focus on how credit balances should be managed to provide growth opportunity or handle substantial challenges in your practice. Today I want to address what to do with credit balances belonging to patients that are no longer “active” for whatever the reason, e.g., death, moved, […]
