By Jim DuMolin This week, I’d like to review telephone etiquette. This is important stuff! Up to 50% of the new patients calling your office may be lost due to poor call handling. The initial phone call between a new patient and your office is critical. Fortunately, there’s an easy solution… follow the advice below! […]
Maximizing the Scheduling Coordinator Effectiveness
by Jim Du Molin Today, I’d like to talk about maximizing the Scheduling Coordinator’s effectiveness. Here’s my advice: Take your Scheduling Coordinator off the front desk and out of the line of fire. Some of you may object to this idea. I know it’s going to be tough for a lot of you. But I think the […]
