by Bruce Truitt, BA, MPA, MA, MA Who cares? You do. Trust me, as the following history and “so whats” for all dental professionals, claims administrators, and auditors clearly reveal. On June 22, the Texas Supreme Court ruled that the Texas Medicaid and Healthcare Partnership (TMHP) and, more notably, its owner – the Xerox Corporation […]
Don’t Get Embezzled – Podcast with Howard Farran
Howard Farran runs a popular podcast series called “Dentistry Uncensored.” I had the honor and privilege of being a guest on his program to share my knowledge and viewpoint on dental embezzlement, fraud, waste and abuse. Topics include: New and innovative embezzlement schemes. Portrait of a weasel – what does a dental embezzler look like? […]
Telephone Etiquette Tips For Growing Your Practice
By Jim DuMolin This week, I’d like to review telephone etiquette. This is important stuff! Up to 50% of the new patients calling your office may be lost due to poor call handling. The initial phone call between a new patient and your office is critical. Fortunately, there’s an easy solution… follow the advice below! […]
Seven Steps to Hiring the Right Dental Team Member
Hiring the right person to join your team is not an easy task. In 25 years of interviewing and hiring, I have developed and honed a structured process for finding the best candidate for the job. This process takes time and dedication, but produces results. I don’t guarantee that it will find you the right […]
Credit Balances – 12 Steps to Establishing a Program
Part III of this series finalizes our review of a major area that with consistent management can produce a credit balance management program that is a WIN/WIN for the practice and the patient. It is far more valuable to turn a patient credit into an appointment than to send a check – no debate! The […]
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